Job Title: Senior IT Application Support SpecialistLocation: 5th Settlement, CairoEmployment Type: Full-timeAbout ConnectSquadsConnectSquads is the IT Recruitment & Staff Augmentation arm of Connectalents, a trusted recruitment and HR outsourcing leader across MENA.Headquartered in the UAE, we support companies across GCC, Egypt, Europe, and the USA in building strong technical teams through highly skilled IT professionals who meet global standards.We provide flexible hiring solutions that combine technical excellence with cultural alignment, helping companies scale efficiently through IT Recruitment, Staff Augmentation, Team as a Service, and more.About the RoleWe are hiring an IT Applications Support Senior Specialist to join a dynamic, multinational healthcare environment. This role is ideal for someone who enjoys solving real business problems, working closely with users, and supporting critical systems across labs, manufacturing, and donor centers.Key ResponsibilitiesManage and resolve application support tickets (Level 1 support)Act as the first point of contact for business applications issuesEscalate and coordinate with international teams for L2/L3 supportIdentify and fix potential system issues proactivelySystems Support:LIMS: Troubleshooting, user training, testing, and release supportSAP: Support processes, user training, and enhancements rolloutBECS (Donor Management): Support operations, testing, rollout of new centers, and requirement gatheringPLS (Plasma Logistics): Support logistics processes, configurations, validation, and automationTranslate business needs into technical requirementsEnsure data accuracy and support reportingSupport system releases, testing, and user validationRequirementsBachelor’s degree in Engineering or Bioscience4-5 years of experience as IT application support specialist.Experience with LIMS / SAP / ERP systems is a strong plus.Technical SkillsSQL is a mustExperience with Oracle DB / SQL Developer is a plusBasic programming knowledgeStrong MS Office skillsHow to ApplyInterested candidates are encouraged to send their updated CV to Nour.h@connectalents.com with the subject “Senior IT Application Support Specialist”