Senior IT Sales Specialist

KEY RESPONSIBILITIES Account Management:Manage and develop a portfolio of SMB customers to achieve sales targets and ensure customer satisfaction.Serve as the main point of contact for assigned accounts, building strong relationships with key decision-makers.Business Development:Identify and pursue new business opportunities within the SMB segment.Develop account plans and strategies to expand business within existing accounts.Sales Execution:Present, promote, and sell products/services to existing and prospective clients using solid value-based arguments.Negotiate contracts, pricing, and terms to close profitable deals.Meet or exceed assigned sales targets (monthly, quarterly, and annual).Customer Success & Retention:Provide excellent post-sales support and ensure a smooth customer experience.Address customer challenges promptly and ensure high levels of satisfaction and loyalty.Market & Competitor Awareness:Stay updated on market trends, competitor activities, and customer behavior to identify new opportunities.Provide feedback to marketing and product teams to align offerings with SMB customer needs.Reporting & Administration:Maintain accurate records of all sales and customer interactions in CRM systems.Prepare regular reports on account performance, forecasts, and pipeline development. Strong communication skillsStrong negotiation skillsCustomer-orientedVery hard workerTime managementFlexibility Achievement of sales quota and revenue targetsGrowth rate of existing SMB accountsCustomer retention rate and satisfaction scoresNumber of new SMB accounts acquiredSales pipeline accuracy and forecast reliability