About ISchooliSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a proactive and detail-oriented Senior Operations Specialist to join our team and drive operational excellence across our daily processes.Job SummaryThe Senior Operations Specialist is responsible for monitoring and improving daily operational performance, ensuring compliance with standard operating procedures (SOPs), managing escalations, and maintaining high-quality execution across operations. This role requires a data-driven professional who can leverage AI tools, analyze operational metrics, and implement process improvements to enhance efficiency and service quality.Key ResponsibilitiesMonitor daily operations to ensure quality, accuracy, and compliance with SOPsHandle operational escalations and resolve critical cases promptlyReview workflows, identify process gaps, and recommend improvement initiativesTrack, analyze, and report operational KPIs to support data-driven decision-makingUtilize AI tools and automation to optimize operational processes and improve productivityConduct quality checks and ensure adherence to internal standards and best practicesCollaborate with cross-functional teams to streamline operations and improve overall performanceSupport the development and implementation of new operational processes and initiativesMaintain accurate documentation and operational reportsRequirementsBachelor's degree in Business Administration or a related field is preferred3+ years of experience in Operations, Quality Assurance, or a similar rolePrevious experience in moderation, monitoring, or operational supervisionAdvanced proficiency in Microsoft Excel or Google Sheets, including complex formulas, pivot tables, and data automationStrong knowledge of AI tools and their practical application in improving operational workflowsExcellent analytical, problem-solving, and organizational skillsStrong attention to detail and ability to manage high-volume operationsExcellent written and verbal communication skillsAbility to work under pressure, prioritize tasks, and manage escalations effectivelyBenefitsCompatible SalaryIncentives and BonusesMedical InsuranceLearning & Development Opportunities