Service Advisor - Commercial Vehicles

Job Description:Utilize the Service Appointment system to maximize the facility and manpower capacity.Ensure all customers vehicles are clean and ready according to the promised completion TimeEnsure vehicle cleanliness through use of vehicle protection materials (seat covers, floor Mats etc.).Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)Actively promote the services and benefits of the dealer’s service and parts departments to all customers.Carry out the service delivery to the customers.Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.Determine customers’ needs and communicate these to the service shop to fix it right thefirst time and deliver the vehicle on timeProvide clear cost estimates and keep customers informed of work progressMonitor the work progress and keep customers informed of changes to cost and or completion timesTake all necessary actions to resolve customer complaints in the shortest possible timeConduct customer service reminders.Promote the dealers service departments capabilities and strengthsAchieve targeted service appointment rateIdentify potential marketing opportunitiesPromote dealer service benefits to potential customersJob Requirements:Bachelor degree in Mechanical EngineeringExcellent in Interpersonal SkillsProduct and general automotive business knowledgeBasic Knowledge and experience of technical service operationsCustomer handling skillsHandling customers skills