Key ResponsibilitiesManage and respond to technical support tickets (SLA, follow-up, prioritization)Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check-list, Spare parts revenue, and warranty claim)Assist in preparing monthly/weekly reports and management presentationsContribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiencySupport spare parts and warranty orders Required QualificationsPrevious experience in administrative roles, customer service, or technical supportExperience with dental chairs and CBCT/OPGStrong organization, attention to detail, and communication skillsIntermediate skills on Microsoft OfficeFluent in EnglishDesirable QualificationsFamiliarity with CRM/ERP Systems (Salesforce, Zoho, SAP, Odoo, etc)