Service Workshop Section Head - Commercial Vehicles

Job Description:Accountable for the overall productivity of the technical staff (supervisors, engineers, and techniciansMonitor, control, and improves service performanceControl the consumption of spare parts and consumables in the workshopAccountable for the workshop equipment and tools, and ensure proper preventive maintenance procedures are in placeAccountable for implementing health and safety procedures and guidelines in the workshopProvide the Service Center Manager with data and support as needed for workshop operations improvement (efficiency, resourcing, etc.)Tracks key KPIs for the workshop operations, and devises plans and initiatives for improvement.Meet manufacturers performance and operational guidelines.Ensure efficiency and quality customer serviceAnalysis statistically customer complainsProvide reports for common problems to solve the root cause. Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.Organize the recruitment and training of staff, as well as monitoring staff performance and progress.Provides support for the professional development direct reportsProvides input on the design of training and development programs for service engineers and technicians in the workshopJob Requirements :Bachelor Degree of Mechanical engineering.6-8 years of experience is needed in same field (Automotive experience is a must)Very good Command of English (Verbal and Written)Oversaw manufacturing activities and provided technical assistance as needed.Maintained equipment and prepared monthly reports on equipment conditions with calibration status.Extensive experience on Volvo diesel and powertrain repairs.Examined vehicles to determine the extent of damage or manufacturer