ServiceNow Administrator

ServiceNow AdministratorTHIS MAKES YOUR JOB EXCITING• Administration and configuration the ServiceNow platform including forms, lists, UI policies, and business rules• Manage user accounts, groups, roles, and access control lists (ACLs)• Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue• Design and maintain workflows and Flow Designer automations for routine service processes• Configure SLA definitions, notifications, and escalation rules• Create and maintain reports, dashboards, and scheduled jobs• Handle update sets, perform instance cloning, and support scheduled upgrades• Troubleshoot platform issues and fulfil configuration change requests in a timely manner• Maintain platform documentation and knowledge articlesWHAT YOU CAN EXPECTChallenging projects with top-tier companies (market leaders and hidden champions)Structured knowledge sharing, mentoring, training and certification supportFlexible working hours and home officeClear growth pathsA collaborative environment with plenty of room for ownership and initiativeWHAT SETS YOU APARTMin. 1 year of hands-on ServiceNow administration experienceSolid understanding of ITSM processes and ITIL foundationsProficiency in Business Rules, Client Scripts, and UI Policies• Experience with ServiceNow Flow Designer or legacy Workflow Editor• Basic scripting knowledge in JavaScript for platform customizationsSoft SkillsClear and concise communicator with technical and non-technical stakeholdersDetail-oriented with a methodical approach to problem-solvingSelf-organized, able to manage multiple change requests in parallelCustomer-focused mindset with a service-first attitudeCollaborative team player who shares knowledge proactivelyCertificationsRequired: ServiceNow Certified System Administrator (CSA)Advantageous: ITIL V3 or 4 English skills at B1/B2 level (written and spoken) to work with documentation, tickets and international stakeholders