Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.Key Responsibilities:Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementationsConduct process analysis and mapping to identify opportunities for improvement within ServiceNowTranslate business requirements into functional specifications for the technical teamFacilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutionsAssist in the development of test cases and conduct user acceptance testing (UAT) to validate solutionsProvide support and training to users to promote understanding of ServiceNow functionalitiesMonitor and analyze metrics to recommend improvements and enhancements to existing processesRequirementsRequirements:Bachelor's degree in Business Administration, Information Technology, or related fieldMinimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projectsStrong understanding of ServiceNow functionality and its applications within business processesExcellent analytical skills with a focus on identifying and addressing business needsProficient with process mapping tools and techniquesExceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholdersAbility to work collaboratively and manage multiple priorities in a fast-paced environmentKnowledge of ITIL practices and relevant ServiceNow certifications are a plusBenefitsWhy Join Us:Opportunity to work with a talented and passionate team.Competitive salary and benefits package.Exciting projects and innovative work environment.