Job PurposeThe Showroom Manager is responsible for leading and managing the overall showroom operations to ensure the achievement of sales targets, exceptional customer experience, and full alignment with Mercedes-Benz luxury brand standards. The role focuses on driving commercial performance, leading and developing the showroom team, maintaining operational excellence, and building strong customer relationships to support business growth and profitability.Responsibilities:Sales & Business Performance ManagementDrive showroom sales performance to achieve monthly, quarterly, and annual sales targetsMonitor and analyze key performance indicators (KPIs) including conversion rates, showroom traffic, revenue, and profitabilityDevelop and implement effective sales strategies aligned with business objectives and market trendsLead high-value negotiations and support the sales team in closing key dealsEnsure achievement of customer retention and repeat business targetsTeam Leadership & People ManagementLead, coach, motivate, and develop the showroom sales team to maximize performance and productivityConduct regular performance evaluations, coaching sessions, and training programsIdentify development needs and support succession planning initiativesParticipate in recruitment, onboarding, and talent development activities when requiredFoster a high-performance and customer-centric culture within the showroomCustomer Experience & Relationship ManagementEnsure delivery of a premium luxury customer experience in line with Mercedes-Benz standardsBuild and maintain strong relationships with VIP customers and key accountsHandle customer escalations and resolve complaints effectively to ensure high customer satisfactionMonitor Customer Satisfaction Index (CSI) results and implement improvement actions when neededEnsure professional execution of vehicle delivery and handover processesShowroom Operations ManagementOversee daily showroom operations to ensure smooth and efficient workflowMaintain showroom appearance, vehicle display standards, cleanliness, and visual merchandising in line with brand guidelinesEnsure proper management of test drives, vehicle demonstrations, and customer appointmentsMonitor compliance with company policies, operational procedures, and safety standardsInventory & Cross-Functional CoordinationMonitor vehicle inventory levels, stock availability, and ordering processes to support sales requirementsCoordinate closely with marketing, finance, and aftersales departments to ensure seamless operations and customer serviceEnsure accurate sales forecasting, inventory reporting, and operational reportingSupport marketing activities, showroom events, and promotional campaignsReporting & Market AnalysisPrepare and present sales performance reports, forecasts, and business analysis to senior managementMonitor competitor activities, market trends, and customer insights to identify business opportunitiesProvide strategic recommendations to improve showroom performance, profitability, and customer engagementRequirementsBachelor's degree in Business Administration, Marketing, or a related field. 5-7 years of experience in automotive sales, including at least 2-3 years in a managerial role. Strong knowledge of automotive products, financing solutions, trade-in processes, and luxury retail operations. Proven track record of achieving and exceeding sales targets. Strong leadership, communication, negotiation, and problem-solving skills. Experience using CRM systems, sales reporting tools, and performance dashboards. Strong understanding of customer experience management and luxury brand standards. Fluency in English and Arabic is preferred. Key Competencies Leadership & Team Management Sales Strategy & Commercial Awareness Customer Relationship Management Negotiation & Influencing Skills Analytical & KPI-Driven Mindset Operational Excellence Communication & Presentation Skills Decision-Making & Problem Solving Market & Competitor Awareness Key Performance Indicators (KPIs) Monthly and annual sales volume Revenue and profitability achievement Conversion rate (walk-ins to sales) Customer Satisfaction Index (CSI) Average deal value and profit margin Team performance against targets Inventory turnover and stock availability Customer retention and repeat business rate