Serve the dedicated point of contact to clear message backlogs and handle all pre-sales, store inquiries, and complaints across Facebook, WhatsApp, TikTok, and Instagram.Establish and maintain unified response standards and templates across all platforms to ensure a consistent brand voice and protect public reputation.Manage and maintain private customer communities, using online invitations and engagement to actively drive digital traffic to offline store locations.Convert social media traffic and live-stream engagement into potential leads, ensuring no customer opportunities are lost. Mass communication Graduates are preferred.Good knowledge of using professional cameras (Pictures and videos)Proficient communication, analytic/decision making, and human relation skills.1 Year of relevant work experience “ Fresh graduates are Welcome to apply”Maximum Age 30Proficient in using mainstream social media platforms such as Facebook, WhatsApp, TikTok and Instagram, and familiar with the rules of live comment interactionAble to use basic Excel and proficient in completing basic data work such as potential customer registration and event invitation statistics