Monitor and respond to customer inquiries, comments, and messages across all social media platforms.Manage day-to-day interactions to ensure a positive customer experience.Coordinate with internal departments to resolve customer concerns and provide timely updates.Monitor social media trends, competitor activities, and customer sentiment.Support the planning and execution of social media campaigns.Prepare weekly and monthly reports on social media performance, customer engagement, and online feedback.Maintain the brand's tone of voice across all social media channels Bachelor's degree in any discipline.1–3 years of experience in Social Media Management, Digital Marketing, Customer Engagement, or a related field.Excellent written and verbal communication skills in Arabic and English.Good understanding of social media platforms and digital engagement.Strong communication and problem-solving skills.Good knowledge of Microsoft Office.Ability to work in a fast-paced environment and manage multiple tasks.