Job DescriptionOperations Management: Oversee daily spa activities, ensuring smooth service delivery and adherence to standards.• Staff Leadership: Recruit, train, schedule, and motivate spa staff to maintain high performance and morale.• Customer Experience: Ensure guests receive exceptional service, resolve complaints, and maintain a welcoming atmosphere.• Financial Oversight: Manage budgets, monitor profit and loss statements, and adjust operations to meet financial goals.• Marketing & Sales: Develop promotions, implement marketing campaigns, and analyze market trends to stay competitive.• Compliance & Safety: Maintain cleanliness, ensure equipment functionality, and comply with health and safety regulations.• Inventory Control: Manage supplies, track usage, and coordinate with vendors for timely replenishment.QualificationsMinimum of 5 years’ experience in spa management or hospitality leadership.• Strong leadership and interpersonal skills to manage diverse teams.• Excellent organizational and multitasking abilities.• In-depth knowledge of spa treatments, wellness trends, and hospitality standards.• Financial acumen for budgeting, forecasting, and revenue management.• Marketing and customer relationship management expertise.• Ability to maintain a calm, professional demeanor in a fast-paced environment.• Proficiency in scheduling systems, POS software, and inventory management tools.
Accor is a global hospitality group with over 5,600 properties and 45 brands ranging from luxury to economy. The company provides personalized services, residences, and resorts, focusing on delivering guest experiences and creating a positive local and global impact.
What you should know
Global Hotel Presence: Operates a diverse portfolio of over 45 hotel brands across 110 countries
360,000+ Heartists!: Employs a global team of more than 360,000 members known as Heartists
Under 35 Council: Maintains an internal executive committee specifically for employees under the age of 35
How they work
Be All You Are — A diverse and inclusive culture that celebrates autonomy, creativity, and individuality.
Grow & Create Your Path — A deeply ingrained culture of learning and development that provides boundless training and professional evolution opportunities.