Company DescriptionThe Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.Job DescriptionWe are seeking an experienced and visionary Spa Manager to lead our spa operations in 6th of October City, Egypt. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations and team leadership to guest experience excellence and business performance. The ideal candidate will combine strategic thinking with hands-on operational expertise, fostering a culture of innovation, empathy, and exceptional service. You will be instrumental in driving revenue growth, building a high-performing team, and ensuring our spa remains a premier wellness destination.Lead and oversee all daily spa operations, ensuring consistent adherence to brand standards, service excellence, and operational efficiency across all shiftsDevelop and implement strategic initiatives to enhance guest experience, increase revenue, and optimize operational performanceRecruit, hire, onboard, train, and mentor spa staff, including therapists, attendants, and reception personnel, fostering a collaborative and supportive team environmentConduct regular performance reviews, provide constructive feedback, and implement performance improvement plans while recognizing and rewarding excellenceManage staff scheduling, timekeeping, and coverage adjustments to ensure optimal staffing levels and service deliveryOversee opening and closing procedures, ensuring all operational protocols are executed with precision and consistencyGreet guests and cultivate meaningful relationships, ensuring a warm, seamless, and personalized spa experience for all visitorsAddress guest concerns and complaints with empathy and professionalism, implementing effective service recovery solutions and escalating complex issues as neededCoordinate VIP guest experiences and special requests, working collaboratively with leadership to exceed expectationsMonitor and analyze guest feedback, identify service improvement opportunities, and implement actionable enhancementsManage spa inventory, including supplies, retail products, and equipment; coordinate ordering and maintain optimal stock levelsOversee booking systems, revenue tracking, and daily reporting; analyze performance metrics to inform decision-makingDevelop and manage the spa budget, monitor expenses, and identify cost-saving opportunities without compromising service qualityEnsure full compliance with spa licensing requirements, health and safety regulations, and operational proceduresBuild and maintain strong relationships with vendors, suppliers, and external partners to support operational needsCommunicate transparently with senior leadership, providing regular updates on operations, performance, and strategic initiativesStay current with industry trends, wellness innovations, and best practices; champion continuous improvement and professional developmentFoster an inclusive, transparent, and motivational workplace culture that empowers team members and celebrates achievementsQualifications**Required Experience:**4-6 years of progressive experience in spa, wellness, or luxury hospitality operations managementProven track record of successful team leadership, staff development, and performance managementDemonstrated expertise in guest service excellence and service recovery in a high-end environmentProficiency with spa booking systems, POS platforms, and operational management softwareStrong knowledge of spa treatments, wellness offerings, and industry best practicesExperience managing budgets, controlling expenses, and driving revenue optimizationProven ability to develop and implement operational strategies and business initiativesRequired SkillsPolished, professional, and engaging guest-facing presenceExceptional multitasking and organizational abilities with strong attention to detailCollaborative and inclusive leadership style with the ability to motivate and inspire teamsCalm, solutions-focused approach to problem-solving and conflict resolution under pressureStrong analytical and decision-making capabilitiesExcellent written and verbal communication skillsFinancial acumen and budget management proficiencyStrategic thinking and visionary approach to business developmentPreferred QualificationsCertification in spa management, hospitality management, or wellness industry credentialsExperience in a luxury or high-end spa environmentKnowledge of health, safety, and spa licensing regulationsBackground in marketing and revenue managementExperience with staff recruitment and talent acquisitionPhysical Demands And Work EnvironmentAbility to move safely throughout spa facilities and various work areasCapacity to remain active and mobile throughout work shifts, with periods of desk-based workAbility to lift and move objects up to 25 pounds occasionallyFlexibility to work varied shifts, including evenings and weekends as operational needs require