Job Description:We are looking for enthusiastic, career-driven Bilingual (Spanish & English) professionals to join our world-class Food Delivery support team. This role is designed for those who excel in communication and are looking for a premium career path in a fast-paced, global environment.As a member of this team, you will be the primary point of contact for our international users, ensuring a seamless experience through both voice and written support.Compensation & Benefits:Total Gross Salary: Up to 31,000 EGP * 22,500 EGP Fixed Basic Gross8,500 EGP Variable KPI BonusGuaranteed Security: 5,000 EGP KPI Bonus guaranteed for the first 3 months (based on Adherence & Attendance only).Performance Rewards: Full 8,500 EGP KPI potential after the first 3 months based on performance.Sign-on Bonus: 5,000 EGP Gross bonus paid after your first 2 months!Work Setup: 5 Working days + 2 Days off.Hybrid Opportunity: Potential to Work From Home (WFH) after 3 months based on performance and availability.Transportation: Fully provided by the company.Insurance: Comprehensive Social and Medical Insurance.Work Location:West Mark, Sheikh Zayed, Cairo. Ready to embark on an exciting career journey with us? Here's what we're looking for:0-2 years of experience in a customer service or sales-related role (entry-level).Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Proficiency in using CRM software and other customer support tools.Ability to work independently and as part of a team.A positive attitude and a passion for helping people.Skills: Must demonstrate proficiency in: Negotiation, Customer Service, Customer Support, Customer Care, Communication Skills, Active Listening, Problem-solving, Conflict Resolution, Sales Techniques, and Empathy.Job Requirements:Language: Professional fluency in both Spanish (B2/C1) and English.Education: University Degree (Graduates only).Flexibility: Comfortable with 24/7 rotational shifts (Morning, Night, and Overnights).Experience: Previous experience in Customer Service or Call Centers is a plus.Commitment: Passion for helping others and a strong work ethic.If you are a motivated and customer-focused individual, we encourage you to apply! Join our team and make a difference in the lives of our customers.