Company DescriptionVoyageurs is a leading tour operator based in Egypt, specializing in serving French, Canadian, and British markets. The company provides a wide array of travel services, including guided tours, flight bookings, hotel reservations, and transportation arrangements. With a commitment to delivering exceptional and personalized travel experiences, Voyageurs has earned a reputation for excellence. Backed by a team of seasoned travel experts, the company has extensive experience in tailoring travel itineraries for clients worldwide.Job SummaryWe are looking for a professional and enthusiastic Spanish-speaking Tour Leader to accompany and assist tourists, ensuring a smooth, enjoyable, and high-quality travel experience.Key ResponsibilitiesAssist clients at the airport during arrival and departure with a high level of professionalismCoordinate with drivers, tour guides, and other team members in advanceReview flight details and tour programs and brief clients accordinglyAccompany tourists and ensure their comfort, safety, and satisfaction throughout the tripProvide detailed information about destinations, historical sites, and cultural aspectsHandle hotel check-in processes and ensure smooth accommodation arrangementsMonitor service quality (rooms, luggage, breakfast boxes for early departures)Manage group dynamics, resolve conflicts, and handle any issues professionallyReview and manage all related financial documents (tickets, vouchers, cash, etc.)Ensure timely coordination with the accounting departmentMaintain continuous communication with the direct managerPerform any additional tasks assigned by the Operations DepartmentRequirementsBachelor’s degreeFluent in Spanish (spoken and written)Strong communication and problem-solving skillsAbility to work under pressure and manage groupsPrevious experience in tourism is a plus