About the opportunityJob DescriptionWe are seeking aSpecialist Vendor Operations - Key Accounts to join our dynamic team and contribute to our expanding endeavors. He/she will be accountable for the day-to-day activities and supporting the local Operations Manager & Key Account Managers for Pharmacies in the execution of priorities and tasks for key accounts. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked If you possess leadership qualities and are seeking a fresh challenge, an opportunity awaits you within our international workplace.What’s On Your Plate?Own key account on-boarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours for PharmaciesCoordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)Actioning vendor changes i.e. opening hours, contact numbers, assortment Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updatesRegularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops managerGenerating performance reports supported with detailed data analysis to drive the right focus on key improvement areasRegularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practicesProvide operational oversight on vendors' performanceDaily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & pricesResponsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors complianceVendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediatelyCollaborate with other VCs within the market and across the region for best practices and lessons learnedConsistently able to priorities by focusing on high-impact/critical tasks and multi-task Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessaryCommunicating key trends, opportunities and issues effectively to local operations managers and key account managersWhat you need to be successfulWhat Did We Order?Strong vendor operational knowledge Ability to document processes and guidelinesAbility to work with data and highlight key insightsAbility to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigateAbility to build relationships, motivate peers and manage upwards3+ years experience in an operational roleUnderstands grocery operationsAbility to build relationships, motivate peers and manage upwardsPharmacy or Biotechnology graduate is a plus.Who we aretalabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.