Student Registration Supervisor

Operational Leadership: Supervise the full student lifecycle: pre-registration, withdrawals, leave of absence, and graduation clearance.Data & Compliance: Ensure 100% accuracy of academic records (GPA, status, program changes) in full compliance with MoHE and partner university rules.Certification & Security: Oversee the secure issuance of transcripts, enrollment letters, and graduation certificates with strict QA checks.Systems Management: Act as the lead user for the Student Information System (SIS), managing workflows, troubleshooting, and generating enrollment/retention reports.Stakeholder Liaison: Coordinate with Finance, Admissions, and Faculties to resolve complex student cases and registration holds.Team Mentorship: Guide and train junior officers/clerks on data standards, confidentiality, and service excellence. Bachelor’s degree required; Master’s in Education Administration/Business is a plus. 3-5 years’ experience in registrar/records/registration functions, including 1–2 years in a supervisory role. Strong knowledge of MoHE regulations, academic policies, credit/degree structures. Hands-on SIS/CRM experience (e.g., Ellucian/Banner, PeopleSoft, PowerCampus, Slate, Dynamics) and strong Excel skills. Excellent Arabic and English (written and verbal).Skills & Competencies Data accuracy and attention to detail; process discipline. Customer service, communication, and problem solving. Team leadership and coaching; time management under peak loads. Reporting/analytics; comfort with dashboards. Confidentiality and ethical handling of records.