Supervisor (Merchant Acquisition)

· Ensure a smooth and complete handover of newly acquired merchants to the RTL team, maintaining merchant satisfaction and continuity of service· Distribute POS devices to new target locations based on company’s strategic priorities and market requirements· Achieve monthly targets for the distribution of new POS devices in line with company policies and objectives to support revenue growth· Take full accountability for POS devices from receipt at the company warehouse through to successful delivery to the merchant, ensuring completion of all required documentation and contracts· Adhere to company policies during all customer interactions, maintaining a professional appearance and respectful behavior while conducting fieldwork· Proactively identify new potential outlets to expand the company’s POS network and market presence· Ensure merchants consistently receive high quality service to support satisfaction and long-term loyalty· Supervise and support field staff in the distribution and installation of POS devices, ensuring compliance with operational standards and timelines· Monitor team performance and provide regular feedback, coaching, and training to drive productivity and maintain high service quality· Coordinate with cross-functional teams (e.g., Sales, Logistics, and Customer Support) to resolve issues, streamline handover processes, and ensure merchant satisfaction· Analyze distribution data and field performance metrics to identify areas for improvement and implement corrective actions as needed· Acquire new leads initially coming from Business Finance Business unit.Skills· Educational Background: Minimum of a high school diploma or equivalent intermediate education level.· Experience: o 5-6 years of experience in the same field.o 1 year of experience in a leadership role.· Technical Proficiency:o Ownership o Functional Skillso Ideas presentation and Taking initiative o Continuous Learning o Customer Centricityo Strong organizational and time management skillso Effective communication and negotiation abilities