Supervisor Rider On Ground Ops

talabat · Cairo, Egypt · Posted 2026-04-23

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWHAT’S ON YOUR PLATE?Responsible for tracking and analyzing the performance of all zones in the related district and tackle operational blockers and provide insights and directions to TLs and identify areas of improvement in each KPI to achieve the organizational goals.Responsible for strategic planning and long term initiatives ( On District Level ) to drive the business through the needed direction.Responsible for tracking and analyzing 3PL's performance in the assigned district and providing analytical reports and insights on a biweekly basis with the acquisition team to set action plans for the worst offenders and track their progress.Running a Monthly live meeting with 3PL owners to Share insights and company direction to increase their awareness.Responsible for tracking and analyzing vendors performance , focus on the worst offenders performance and raise flags on a weekly basis and share the recommended actions and insights with the VP team and track their progress week over week.Responsible for assessment of any internal fleet promotions.Responsible for tracking the performance of all t-mart stores in the district assigned and cooperating with the T-mart team for identifying areas of improvements and tackling the operational obstacles and meets with t-mart team responsible for the district on a weekly basis to discuss the stores performance and any operational issues.Supervises rider onboarding and training schedule with Rider Trainer. Responsible on tracking and investigating all the severe on ground cases with the security team and the control captains. Responsible for addressing and resolving day-to-day or unexpected issues outside of the primary scope that may impact the zone's performance.QualificationsWHAT DID WE ORDER?Bachelor's degree in logistics or any other related field.4-5 Years of full time experience in logistics.Data analytics experience.Experience with drivers.Flexibility.Experience managing large groups of people.Ability to work under pressure.Leadership skills.Fluent in both languages Arabic and English.Communication skills (Written and Verbal).

Apply for this role

Other open roles at talabat

See all 181 open roles at talabat →

Related jobs in Other

About talabat

IT Services and IT Consulting and Software Development

Talabat is a leading food delivery platform connecting users with restaurants and services across the Middle East.

What you should know

  • Extensive MENA Network: Maintains a network of over 115,000 active riders and 64,000 partner restaurants across the MENA region
  • Market Dominance!: Holds a dominant 78% share of the food delivery market in the United Arab Emirates
  • 2004 Kuwaiti Roots: Originally founded in 2004 by a group of entrepreneurs in Kuwait with a name that translates to orders or requests in Arabic

Visit the talabat hub on Take-Off →

On Take-Off

  • 1 apply-button click across their roles in the same period.