Supervisor (Strategy collection)

· Develop, maintain, and update MIS (Management Information System) reports for the Collections and Legal Department to provide accurate, timely, and relevant data for senior management and operational teams.· Track daily, weekly, and monthly collection performance against set targets and highlight variances to enable proactive management interventions and course corrections.· Analyze delinquency trends, recovery rates, and portfolio health metrics to identify patterns, flag risks, and deliver data-driven recommendations that improve collection efficiency.· Provide actionable insights and analytical findings to department heads to support strategic decision-making, reduce overdue balances, and enhance overall collection performance.· Automate and streamline data collection and reporting processes by leveraging available tools and collaborating with IT to minimize manual effort and improve data reliability.· Prepare and distribute operational dashboards and performance scorecards on a regular basis to ensure all stakeholders have clear and up-to-date visibility into KPIs.· Coordinate with IT and Data teams to ensure data accuracy, availability, and integrity across all reporting systems and sources.· Generate ad-hoc reports and in-depth analysis for management upon request to support specific business decisions and operational reviews.· Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirements.Skills· Educational Background: Bachelor's Degree in Business Administration, Information Systems, Finance, or a related field.· Experience:o 4-6 years in similar MIS, reporting, or data analysis role.o 1-2 years leadership experience would be preferred.· Technical Proficiency:o Result Orientation o Operational Awareness o Building Networks o Coaching & Mentoring o Customer Centricityo MS Excel (Advanced) · Power BI / Tableau · SQL · MIS & Reporting Systems · Data Analysis & Visualization · Collection Systems. AI Tools Understanding of Key Collection & Financial Achievement Indicators (NPL, Provision, ECL, NCL, Efficiency Ratio, PAR)