Supplier Relationship Manager

Job DescriptionSupplier Relationship ManagerHybrid workingCairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361Full time 40 hours per weekWe make health happenWorking in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.An opportunity has arisen for an experienced Supplier Relationship Manager to join our Procurement team at Bupa. This is a key role that involves responsibility for maximising the in-contract relationship from Bupa’s strategic suppliers.How You’ll Help Us Make Health HappenThe job holder will be accountable for the following activities for a number of selected key Bupa suppliers:Onboarding suppliers post contract award, managing suppliers against the Supplier Management Framework and building and maintaining ongoing relationships with suppliers.Leading regular governance review meetings with strategic suppliers to review supplier performance against contract, including SLA performance, cost reductions, continuous improvement opportunities and quality of service. Ensuring suppliers fulfil FCA compliance (where applicable).Owning and managing supplier risk profile to manage and mitigate supply chain risks, reducing the risk of financial or reputational damage. Undertaking due diligence and assurance reviews with suppliers. Resolution of operational and service incidents ensuring that root cause analysis is undertaken and processes are amended/implemented where appropriate.Driving the strategy of the category, collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities and generating additional value to both parties, ensuring Bupa is a customer of choice.Leading internal reviews with key stakeholders to identify business needs and tangible service improvements and translating them into relationship development plans with suppliers.Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk and flexibility,Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. Ensure smooth implementation of service improvement projects and successful handover to operational business stakeholders.Leading market scanning and benchmarking to monitor the direction of the supply market, ensure competitiveness of the supply base and shaping the strategy of the category. Providing regular Management Information reports and updates to the business stakeholders at all levels of the organisation.Key Skills / Qualifications Needed For This RoleExperience in contract supplier management Experience in managing supplier against the requirements set out in the FCA (SYSC 8/13) and PRA handbook.Experience in either an supplier assurance and auditKnowledge of working with and managing outsourced Service Providers. A good knowledge of supply chain processes and the tools and techniques that can be used to improve them.Professional Procurement or Risk Management qualificationsGood understanding of risk management frameworks and compliance activitiesKnowledge and experience of contract terms and conditions with an emphasis on drafting schedulesStrong commercial awareness with a demonstrable record of value based deliveryDesirable Skills/Preferred QualificationsAbility to understand and communicate risk posture, possible impact on business functions, and paths for remediationAnalysis, problem solving and decision making skillsAbility to communicate complex topics in efficient and effective manner.Ability to communicate effectively at all stages of organisationStrong negotiation skillsExperience of building and maintaining effective relationships at all levelsPractical understanding of relevant regulatory environmentWhy Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.Time TypeFull timeJob AreaFinance & AccountingLocations:Egypt - Cairo