At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.MCP's end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.Job ResponsibilitiesAct as the first point of contact for customer support inquiriesCommunicate clearly and professionally with customers in a customer-facing roleTroubleshoot, diagnose, and resolve issues within agreed service levelsLog, track, and manage tickets using the ticketing systemEscalate issues to relevant teams when required and follow up to closureMaintain accurate documentation of issues and resolutionsAdhere strictly to company policies, procedures, and compliance standardsHandle multiple tasks simultaneously while prioritizing critical issuesRequirementsImpeccable communication skills, customer-facing rolePassionate about customer experienceStrong attention to detail and troubleshooting abilityAble to multi-task and prioritizeStrict adherence to company policies and proceduresMortgage knowledge, ticketing system & prior support experience preferred