Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.Key job responsibilities- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience- Be aware of and adhere to applicable company policies when dealing with customer interactions- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery- Maintain knowledge of resources and operational procedures- Collaborate with team members to strive for continuous improvement- Work independently on projects or tasks to identify and resolve issuesA day in the lifeA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older- - Advanced proficiency in both written and verbal in French (Minimum B2 Common European Framework of Reference, CEFR)- - Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in French (Minimum B2 Common European Framework of Reference, CEFR)- Experience with computers and Microsoft Office products and applicationsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.