Talent Business Partner

About the companyWe are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.About the positionWe are looking for a strong Talent Business Partner to support our Call Center department across recruitment, HR operations, and employee lifecycle processes. The role combines full-cycle recruitment with HRBP tasks like onboarding, employee support, HR administration, and people-process coordination. The HR / TA balance may vary: some periods will require intensive hiring for several roles, while others will focus on targeted replacements. Ongoing HR support will remain a core part of the role.ResponsibilitiesManaging full-cycle recruitment when needed: intake with hiring managers, sourcing, job postings, HR interviews, pipeline management, feedback, calibration, and offersHiring for agent-level, sales, customer support, team lead, and manager-level roles in a fast-paced environmentPartnering with Call Center leadership, managers, team leads, agents, and the Talent teamUnderstanding the business context, product, sales processes, team structure, and day-to-day operationsSupporting onboarding, probation period adaptation, employee lifecycle processes, and off-boardingHandling HR admin support: days off, vacations, sick leave, documentation, attendance, employee data, and internal proceduresSupporting payroll-related coordination and maintain accurate HR records and workflowsConducting 1:1s with key employees, gathering feedback, identifying pain points, and working on practical solutions together with the Talent teamSupporting improvements in HR policies, guidelines, administrative workflows, and operational processesMonitoring team atmosphere, identify risks or conflicts, and help resolve them constructivelyContributing to a healthy, respectful, friendly, and productive working environment 3+ years of combined experience in HR and recruitment, ideally with solid exposure to both areasHands-on recruitment experience, ideally for agent-level, sales, customer support, telesales, customer experience, call center, or similar rolesExperience hiring for team lead, supervisor, or manager-level positionsStrong understanding of HR operations and employee lifecycle: onboarding, adaptation, employee support, HR administration, offboarding, and termination-related processesExperience with payroll-related coordination, attendance, leaves, employee data, documentation, and internal HR workflowsEnglish level C1, with clear spoken English, good pronunciation, and business vocabularyExperience with tools such as Slack or similar messengers, Jira or other task trackers, HR systems like HiBob, and ATS / CRM platformsStrong communication and stakeholder management skills; ability to work with both business leaders and employeesAbility to align different sides, smooth out conflicts, and find practical solutionsOwnership, reliability, attention to detail, result orientation, and comfort working in a dynamic environmentNice to haveArabic languageUnderstanding of Egypt / MENA / Middle East business and cultural contextExperience supporting remote or distributed operational teamsWe offerLong-term service agreement contract with QIC with 6 months probation periodWe are diverse — our digital nomads work remotely from 25+ different countriesPayment in US dollars monthly to your bank account using SWIFTFull-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezoneVacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offsPerformance reviews are conducted twice a year, with the possibility of a raise