Team Lead - Tele Sales (SMB Account Management & Lead Generation)

The Team Leader - Tele Sales is responsible for leading a high-performing SMB sales development team focused on account growth, upsell revenue, cross-sell opportunities, and new SMB customer acquisition. The role combines frontline sales leadership with hands-on commercial engagement, ensuring consistent pipeline generation, deal conversion, and revenue growth across assigned SMB accounts.Working closely with Sales leadership and Account Managers, the Team Leader drives performance across the SMB portfolio while fostering a results-oriented, customer-centric, and high-performance sales culture.Responsibilities:Sales Leadership & Team ManagementLead, coach, and manage a team of Tele Sales Executives / SDRs responsible for SMB account management and lead generationDrive overall team performance across: Upsell revenue, Cross-sell opportunities, and New SMB customer acquisitionConduct regular coaching sessions, call reviews, and performance feedback discussionsFoster a performance-driven and customer-focused team culture aligned with business objectivesPipeline & Revenue GrowthDrive account growth strategies across the SMB portfolio in collaboration with Sales leadershipEnsure disciplined pipeline generation, progression, and deal closure across the teamMonitor account expansion opportunities and ensure timely execution of upsell and cross-sell initiativesPersonally engage in strategic or high-value SMB opportunities where requiredSupport the team in improving conversion rates and accelerating pipeline movementSales Operations & CRM ManagementEnsure strong adherence to CRM hygiene, reporting accuracy, and forecasting discipline using Salesforce or similar platformsMonitor team activity metrics and pipeline health to ensure alignment with targets and KPIsMaintain visibility on account performance, pipeline coverage, and sales progression across the SMB portfolioSupport data-driven decision-making through accurate reporting and sales insightsCross-Functional CollaborationWork closely with Account Managers and Sales leadership on: Account planning, Opportunity prioritization, and Revenue growth initiativesCollaborate with internal stakeholders to ensure alignment on customer engagement and commercial prioritiesSupport continuous improvement of SMB sales processes and customer engagement approachesRequirements4-7 years of experience in: B2B sales, Inside sales, SMB account management, Lead generation environmentsProven track record in: Upselling, Cross-selling, Closing SMB and short-cycle sales opportunitiesPrior experience leading, mentoring, or coaching sales teams (formal or informal leadership experience)Strong understanding of ICT, technology services, or digital solutions sales is preferredHands-on experience with Salesforce or similar CRM platformsBachelor's degree in business administration, Marketing, Sales, Information Technology, or a related field