Technical Account Manager Team Leader

Team Leader Technical Account ManagerSoftware HouseJob PurposeThe Technical Account Manager is responsible for managing the technical and operational relationship with clients, ensuring the efficient and high-quality delivery of software solutions while achieving the highest levels of customer satisfaction and supporting the company's growth and expansion objectives.Key ResponsibilitiesManage the technical and operational relationship with clients and serve as the primary point of contact for assigned accounts.Understand client needs, analyze business requirements, and translate them into clear, actionable technical requirements and specifications.Continuously coordinate between clients and internal teams, including Development, QA, UI/UX, and Project Management, to ensure efficient workflow and project execution.Monitor project implementation and ongoing tasks, ensuring adherence to agreed timelines and schedules.Conduct regular client meetings to review project progress, discuss challenges, and provide technical and operational updates.Track and manage issues, bugs, tickets, and escalations, ensuring timely and effective resolution in collaboration with relevant teams.Manage change requests and assess their impact on scope, timeline, and cost before approval.Ensure compliance with SLAs, agreed deliverables, and established quality standards.Oversee the quality of technical deliverables and review outputs before final delivery to clients.Monitor deployment and go-live activities, ensuring systems are fully prepared for successful operation.Train clients on the use of systems or technical products and provide the necessary support during operational phases.Propose innovative solutions and enhancement opportunities that align with clients' current and future needs.Manage crises and handle customer dissatisfaction professionally, balancing client satisfaction with company interests.Prepare and share status reports and periodic updates regarding account and project performance.Monitor account health and identify potential risks or challenges that may affect project success or account stability.Track account financial performance, including invoices, outstanding payments, and contract renewals, in coordination with the finance department.Support upselling and cross-selling opportunities by recommending additional services or solutions that increase contract value.Document all requirements, meetings, technical decisions, and communications to ensure clarity and ease of reference.Contribute to continuously improving the customer experience and increasing client satisfaction levels.Maintain operational stability across accounts and ensure continuous service delivery at the highest possible quality.Required SkillsStrong understanding of the Software Development Lifecycle (SDLC).Good knowledge of APIs, integrations, and systems architecture.Excellent communication and stakeholder management skills.Ability to manage multiple accounts and projects simultaneously.Strong organizational, follow-up, and prioritization skills.Ability to perform preliminary technical issue analysis.Strong problem-solving and critical-thinking abilities.Experience in client management and handling critical situations and escalations.Ability to prepare professional reports and effectively manage operational follow-ups.