We focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform. MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users Job Responsibilities Provide advanced technical support for web-based loan origination systems (LOS), ensuring timely resolution of issues Troubleshoot and resolve complex technical problems across applications, APIs, integrations, and system configurations Analyze error logs, system behavior, and service connections to identify root causes of issues Support and maintain cloud-based environments, including Azure services and related infrastructure components Investigate and resolve issues related to DNS, networking, and connectivity within distributed systems Work with SQL queries to validate data, troubleshoot issues, and support incident resolution Analyze XML mappings and data workflows to ensure correct system integrations and document processing Collaborate with development, QA, and DevOps teams to escalate and resolve critical production issues Manage multiple support tickets, prioritize effectively, and ensure SLA compliance Provide clear and professional communication to stakeholders regarding issue status and resolution steps Participate in incident management, including investigation of production outages and performance issues Focus on security, risk mitigation, and ensuring system stability and reliability Support continuous improvement of system efficiency, performance, and user experience Maintain high-quality documentation of issues, resolutions, and technical procedures Contribute to maintaining a highly configurable and scalable Loan Origination System (LOS) environment 2+ years in prior technical support role preferred Advanced troubleshooting skills, detail oriented, quick learner Deep knowledge of web technologies SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc. Strong communication skills Ability to multi-task and dynamically prioritize issues Passionate about security and risk mitigation Focus on quality and efficiency Mortgage Knowledge recommended but not imperative