Job Description We are seeking a Technical Account Manager (TAM) to manage the technical relationship with banks, financial institutions, fintech partners, and enterprise merchants. The TAM will act as a trusted technical advisor and escalation owner, ensuring stable operations, regulatory alignment, secure integrations, and continuous optimization of our payments and financial platforms. This role requires strong technical depth, an understanding of payments ecosystems, and the ability to operate effectively in mission-critical, regulated environments. Responsibilities Client Technical Ownership Serve as the primary technical point of contact for assigned clients. Build trusted relationships with client teams including IT, Digital Banking, Operations, Risk, and Compliance. Understand client transaction flows, settlement models, client's services customizations, and operational constraints. Technical Advisory Provide expert guidance on: Payment processing flows (authorization, clearing, settlement) Card schemes (Visa, Mastercard, AMEX, etc.) APIs, host-to-host, and middleware integrations Switches, gateways, and core banking interfaces Support solution design, onboarding, certification, and production readiness. Advise on scalability, redundancy, performance, and security best practices. Regulatory, Security & Compliance Awareness Work within regulated financial environments, ensuring solutions align with: PCI DSS Local Central Bank regulations Data protection and security requirements Act as a technical bridge between client compliance requirements and internal engineering teams. Account Health & Operational Stability Own technical account plans, including stability, capacity, and growth roadmaps. Monitor: Transaction volumes Platform performance Error rates and availability Proactively identify risks impacting transaction success, SLAs, or customer experience. Drive preventive actions before issues impact production. Incident & Escalation Management Act as the technical escalation owner for high-severity incidents. Coordinate incident resolution with Support, Engineering, and Infrastructure departments as well as external partners (schemes, vendors… etc.). Lead or participate in post-incident reviews (RCA) and ensure corrective actions are tracked. Cross-Functional Collaboration Work closely with: Product teams on feature enhancements and roadmap alignment Engineering teams on defect resolution and optimization Sales and Account Management on renewals and expansions Represent the customer’s technical voice internally. Reporting & Governance Provide regular technical status updates and executive-level summaries. Track KPIs such as: Transaction success rates Incident frequency and severity Time-to-resolution Platform adoption readiness Support client governance meetings and service reviews. QualificationsBachelor of Computer Science and information is preferred (or equivalent).4–8 Years Of Experience In Technical Account Management Solutions Engineering Payments Operations / Integrations Banking or Fintech technical roles Strong Understanding Of Payments Ecosystems, Including Card payments Acquiring / issuing flows APIs and message-based integrations Experience working with banks or regulated financial institutions.Excellent communication skills with both technical and non-technical stakeholders.Ability to manage multiple enterprise accounts with competing priorities.V. Good command of English language (Speaking, reading and writing).Self-confident