Department: MarketingLocation: Money Fellows - HQDescriptionMoney Fellows is transforming how people save, borrow, and invest. As the world’s first and largest Money Circles app, we’ve digitized the traditional ROSCA model to make it smarter, safer, and more accessible. 💸Since 2018, we’ve empowered over 7 million users to take control of their financial futures with confidence. 🚀Key ResponsibilitiesWhat You’ll Do:Customer Retention & Problem-Solving – Handle cancellation requests, complaints, and customer escalations.Sales & Negotiation – Persuade and retain clients through strong negotiation tactics.Multi-task & Decision Making – Work independently while making quick, effective decisions.Reporting & Analysis – Track and analyze data (Excel skills are a plus!).Collaboration – Work closely with different teams to enhance the customer experience.Key QualificationsWho We’re Looking For:Sales Experts – Background in outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales.Retention Pros – Experience in customer support, back-office, or 2nd line support (preferably in banking or telecom).Strong Communicators – Proven negotiation & persuasion skills.Proactive Problem-Solvers – Independent decision-makers who own their work.Multi-taskers & Adaptable Thinkers – Able to handle pressure and deliver results.Excel & Reporting Skills (Bonus!) – Comfortable working with numbers and data analysis.Open to evening shifts (up to 10 PM max)BenefitsWe care about your well-being from day one, whether you’re a candidate or a team member, by actively fostering a culture of psychological safety where you feel respected, heard, and supported.Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces that encourage trust and transparency.Physical Health: Stay active and energized with a gym allowance, healthy office snacks, and monthly consultations with a nutritionist.Social Wellness: Build meaningful connections through team-building activities, engaging town halls, and collaborative workspaces that inspire innovation.Financial Empowerment: Enjoy competitive salaries, pension plans, and exclusive employee discounts on our Circles to support your financial stability.Growth Opportunities: Grow your career through workshops, internal mobility programs, and opportunities for learning and advancement.Join us and be part of a community that supports every aspect of your well-being and growth.