Lead, supervise, and motivate the telesales team to achieve daily and monthly sales targets.Monitor team performance and provide continuous coaching and feedback.Conduct regular performance evaluations and one-on-one sessions.Ensure adherence to company policies, quality standards, and operational procedures.Handle escalated customer issues and support agents in closing sales effectively.Prepare daily, weekly, and monthly sales reports.Analyze sales data and identify opportunities for improvement.Coordinate with training and quality teams to enhance team performance.Maintain high levels of productivity, attendance, and engagement within the team.Support recruitment, onboarding, and training of new telesales agents.Ensure excellent customer experience and service quality during sales interactions. Bachelor’s degree in Business Administration or any related field.Minimum 2–4 years of experience in telesales or call center operations.At least 1 year of experience in a leadership or supervisory role.Previous experience in the telecommunication industry is highly preferred.Strong leadership, coaching, and communication skills.Excellent command of English.Strong analytical and problem-solving abilities.Ability to work under pressure and achieve targets.Proficiency in Microsoft Office applications and reporting tools.
Etisalat Misr, branded 'etisalat by e&', is Egypt's third mobile operator and first integrated telecom operator, part of the global e& group.
What you should know
Egypt's third mobile operator since 2007: Etisalat Misr launched commercial operations on 30 April 2007 as Egypt's third mobile operator and first integrated telecom operator, attracting one million subscribers within 50 days.
Part of the e& group serving ~175 million customers: The operator is majority-owned by the Emirates Telecommunications Group (e&), a global technology group founded in 1976 operating in 38 countries.
Among Egypt's four 5G operators (live June 2025): Egypt commercially launched 5G on 4 June 2025; e& Egypt was one of four operators going live after securing a 5G license in October 2024.
How they work
Empowered, Agile, Collaborative — e& encourages creativity and innovation: working together, employees are encouraged to think outside the box and challenge the status quo to deliver the best for customers.
Drive the digital future to empower societies — e&'s vision is to bring technology to every person, home and organisation, moving the world and its people forward.
Recent update
e& Egypt among operators in Egypt's record US$3.5 billion spectrum deal. On 7 February 2026, Prime Minister Mostafa Madbouli witnessed the signing of the largest spectrum allocation deal in Egypt's telecom history. e& Egypt, alongside Vodafone Egypt, Orange Egypt and Telecom Egypt (WE), is pa…