Lead, coach, and motivate a team of customer service, telesales, or call center agents to achieve performance targets.Monitor team performance and ensure KPIs, SLAs, and quality standards are met.Conduct regular coaching sessions and provide constructive feedback to team members.Analyze performance reports and identify areas for improvement.Handle escalated customer issues and ensure timely resolution.Coordinate with Quality, Training, Workforce Management, and Operations teams to improve overall performance.Monitor attendance, adherence, and productivity of team members.Prepare and present performance reports to management.Support new hires during onboarding and training periods.Drive employee engagement and maintain a positive work environment. Bachelor’s degree in any relevant field.Minimum 1–2 years of experience as a Team Leader in the telecommunications or call center industry.Strong leadership, coaching, and people management skills.Excellent communication and interpersonal skills.Experience managing KPIs, SLAs, productivity, and quality metrics.Strong analytical and problem-solving abilities.Proficiency in Microsoft Office, especially Excel.Excellent command of English (written and spoken).Ability to work under pressure and in a fast-paced environment.
Etisalat Misr, branded 'etisalat by e&', is Egypt's third mobile operator and first integrated telecom operator, part of the global e& group.
What you should know
Egypt's third mobile operator since 2007: Etisalat Misr launched commercial operations on 30 April 2007 as Egypt's third mobile operator and first integrated telecom operator, attracting one million subscribers within 50 days.
Part of the e& group serving ~175 million customers: The operator is majority-owned by the Emirates Telecommunications Group (e&), a global technology group founded in 1976 operating in 38 countries.
Among Egypt's four 5G operators (live June 2025): Egypt commercially launched 5G on 4 June 2025; e& Egypt was one of four operators going live after securing a 5G license in October 2024.
How they work
Empowered, Agile, Collaborative — e& encourages creativity and innovation: working together, employees are encouraged to think outside the box and challenge the status quo to deliver the best for customers.
Drive the digital future to empower societies — e&'s vision is to bring technology to every person, home and organisation, moving the world and its people forward.
Recent update
e& Egypt among operators in Egypt's record US$3.5 billion spectrum deal. On 7 February 2026, Prime Minister Mostafa Madbouli witnessed the signing of the largest spectrum allocation deal in Egypt's telecom history. e& Egypt, alongside Vodafone Egypt, Orange Egypt and Telecom Egypt (WE), is pa…