Company Description MacQueen is a Saudi-based travel reservations company dedicated to providing competitive hotel rates around the world. The company focuses on delivering a seamless booking experience, helping customers find the best options for their travel needs. With attention to every angle of travel, MacQueen aims to make trips more convenient, affordable, and enjoyable. Team members are encouraged to provide attentive, high-quality service to a diverse, global customer base.Role Description This is a full-time remote role for a Travel Consultant at MacQueen. The Travel Consultant will assist customers with hotel and travel reservations, including researching options, providing price comparisons, and recommending suitable accommodations based on travelers’ preferences and budgets. Responsibilities include managing booking requests, confirming and modifying reservations, and ensuring accuracy of travel details. The role also involves handling customer inquiries via phone, chat, or email, resolving issues efficiently, and providing clear, friendly support throughout the booking process. The Travel Consultant will collaborate with internal teams and external partners to secure preferred rates, maintain up-to-date knowledge of travel products, and contribute to a high standard of service.QualificationsStrong skills in Travel Consulting and Travel Management, with the ability to understand traveler needs and recommend suitable options.Experience handling Travel Arrangements and Reservations, including booking, modifying, and canceling hotel and related services.Demonstrated Customer Service skills, with a focus on responsiveness, clarity, and problem-solving in a remote environment.Proficiency with online booking tools, reservation systems, and standard office software.Excellent written and verbal communication skills in English; additional language skills (especially Arabic) are an asset.Strong attention to detail, organizational skills, and the ability to manage multiple requests simultaneously.Prior experience in the travel, hospitality, or tourism industry is preferred.Ability to work independently, meet deadlines, and maintain professionalism in a fully remote setting.