About MomentumMomentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.Position OverviewAs a Travel Support Associate (Voice & Chat) within the Service Department, you’ll assist customers who already have bookings by responding via inbound calls and live chat. The role is communication-focused and process-driven, with clear escalation paths. No GDS or airline reservation systems are used or required for this role.What You'll Be DoingRespond to inbound customer questions via voice and chatProvide accurate, consistent information using internal proceduresManage multiple conversations efficiently (switching between voice and chat when needed)Confirm customer details and ensure requests are documented correctlyEscalate unclear or complex situations based on guidelinesContribute feedback to improve scripts, processes, and customer experienceWhat You BringStrong English communication skills (spoken + written)Confidence handling live customers and de-escalating calmlyStrong attention to detail and multitasking abilityComfortable working in a fast-paced, high-volume environmentPrior experience in customer support, hospitality, telecom, or retail is an asset (not required) Please note this is a full-time on-site position, in Heliopolis, Egypt.Benefits Of Working With UsCompetitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.Collaborative Team: Work with a supportive team dedicated to shared success.Growth Opportunities: Develop your career within a company that values commitment and innovation.Explore FlightHub: https://corporate.flighthub.com/Explore Momentum Solutions: https://momentumegypt.com/