Virtual Customer Support Agent (French/English) – 100% Remote

Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity?At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.Your RoleAs a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:Customer Communication: Respond to inquiries via email, chat, and phone in both French and English.Problem Solving: Assist customers with orders, technical concerns, and general inquiries.Customer Experience: Provide friendly, efficient, and professional support in every interaction.System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.What We’re Looking ForBilingual Fluency: C1/C2 level in French and English (written and spoken).Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred).Tech Skills: Comfortable using CRM platforms and online tools.Soft Skills: Strong communication, empathy, and problem-solving abilities.Flexibility: Open to working flexible hours, including weekends if needed.Your Work-From-Home SetupStable internet connection (minimum 25 Mbps upload/download).Reliable computer (Intel i5 or equivalent minimum).Quiet, distraction-free workspace.Quality headset with microphone.Why Join TalentPop?100% Remote: Work from anywhere.Career Growth: Opportunities for advancement as we grow.Benefits: Paid time off and monthly health stipend.Incentives: Performance bonuses and holiday rewards.Apply NowJoin a dynamic, global team and make an impact through meaningful customer interactions. Apply today!This position is directly with TalentPop App. Grow your career with us!