The Virtual Relationship Officer will play a crucial role in MashreqBank Egypt's Egypt-SMEs-NeoBiz department. They will be responsible for managing and nurturing existing NEO BIZ customers, primarily through outbound calling channels. The primary objective is to cross-sell various SME products, including Trade and working capital, FX, and investments, to increase deposit books and generate financial earnings. The role also involves ensuring optimal risk propositions and maintaining a superior customer service experience.