Virtual Relationship Senior Officer.Egypt-SMEs-NeoBiz.Retail Banking

The Virtual Relationship Officer will play a crucial role in MashreqBank Egypt's Egypt-SMEs-NeoBiz department. They will be responsible for managing and nurturing existing NEO BIZ customers, primarily through outbound calling channels. The primary objective is to cross-sell various SME products, including Trade and working capital, FX, and investments, to increase deposit books and generate financial earnings. The role also involves ensuring optimal risk propositions and maintaining a superior customer service experience.Manage and nurture existing NEO BIZ customers through outbound calling channels.Cross-sell SME products such as Trade, working capital, FX, and investments.Ensure timely execution of welcome calls and regular service calls to assigned accounts.Conduct scoping of accounts to activate, nurture, and enhance customer profitability.Generate revenue from FX, Trade, Bank Guarantees, Insurance, and Investment offerings.Maintain the agreed funding rate for the customer portfolio.Provide superior customer service, including proactive issue resolution and servicing.Conduct conference calls with product advisors for high-potential clients and dormant account activations.Ensure timely updates of KYC, TL, and other governance aspects for portfolio quality.Assist compliance, AML, FP&I, and governance units while maintaining customer confidentiality.University graduate with a finance/banking or mathematics background preferred.Minimum 1-3 years of experience in business banking as a Relationship Officer.Excellent knowledge of business banking products, including FX, Trade and Working Capital (TWC), Insurance, and Investments.Exceptional communication skills, both oral and written.Strong customer focus and ability to build relationships.Computer literacy and proficiency in relevant banking software.Awareness of FX markets, global financial markets, and trade and working capital offerings.Adherence to standard operating procedures (SOP) and quality service standards.Ability to work closely with branches, SME central teams, and compliance units.Strong problem-solving skills, especially in complaint resolution and charge reversals.