Voice Implementation Expert

About UsJoin us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.About The RoleIn this pivotal role, you will provide timely and precise configurations of Business Talk services across multiple platforms while acting as an internal technical reference during escalations, ultimately enabling a higher level of service and collaboration within our organization. Provide timely and accurate configurations of Business Talk services on multiple platforms as needed. Act as an internal technical reference for the team, especially during technical escalations. Manage, configure, and troubleshoot SBC (Oracle, Ribbon), SIP trunks, and Gatekeeper configurations for various voice services. Perform troubleshooting and validation in VoIP technologies and protocols (SIP, TCP/IP, TLS). Handover and enable the team on new services, technologies, or products to enhance overall capability.About YouYou possess strong knowledge of switched voice networks and Legacy & Soft-Switches architectures, complemented by expertise in IP telephony protocols, such as SIP, SDP, and RTP. Your experience with Cisco routers and voice configurations, along with a solid understanding of IP networks and routing protocols, makes you a fit for this role. A BSc in Telecommunications or equivalent, combined with at least 5 years of relevant experience, complements your technical prowess with a strong commitment to customer service and teamwork.Your professional skills: You have a robust understanding of switched voice networks, Legacy & Soft-Switch architectures influencing voice services. Your expertise encompasses IP telephony protocols such as SIP, SDP, and RTP, crucial for unified communications. You are proficient in Cisco router technologies and voice configurations, enabling seamless integration of voice solutions. You possess a strong understanding of IP networks, their protocols, and their interactions, ensuring network efficiency. You are knowledgeable in MPLS and MP-BGP, enhancing the effectiveness of network routing.Your soft skills: You have strong oral and written communication skills in English, allowing for effective collaboration and documentation. You exhibit excellent prioritization and multi-tasking abilities, essential for managing the complexities of voice implementations. Your time management skills ensure that projects are delivered on schedule, meeting organizational requirements. You maintain a patient and understanding nature, allowing you to handle technical challenges calmly. You exhibit a high level of personal commitment and professionalism in the work environment, contributing positively to team dynamics.Join us to be part of a dynamic team that values curiosity, collaboration, and innovation. We empower our employees to take ownership of their projects, encouraging a mindset where every challenge is seen as an opportunity. Your role as a Voice Implementation Expert will make a tangible impact, leading the way to superior customer communication solutions while fostering a learning-rich environment.What We Offer Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development: training programs and upskilling/re-skilling opportunities. Career Growth: Internal growth and mobility opportunities within Orange. Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. Reward Programs: Employee Referral Program, Change Maker Awards.Only Your Skills MatterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.