We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk(FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,along with a proactive approach to troubleshooting and optimization.Key Responsibilities Design, implement, and maintain VoIP and contact center solutions Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems Build, customize, and optimize call flows including IVR, queues, and call routing strategies Monitor system performance and ensure high availability and reliability Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure Optimize overall system performance including call quality, latency, and routing efficiency Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks Develop and maintain automation scripts using Python or Bash Work with RESTful APIs and WebSockets for system integrations and enhancements Collaborate with cross-functional teams to improve contact center operationsRequirementsBachelor's degree in Computer Science, Engineering, or a related field 1-2 years of experience in VoIP or Contact Center environments Strong understanding of SIP, RTP, IVR systems, queues, and call routing Hands-on experience with Asterisk (FreePBX) and 3CX Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls) Experience implementing and supporting contact center solutions Experience with API integrations (RESTful APIs, JSON, webhooks) Basic scripting or programming skills (Python or Bash) Familiarity with Linux systems and environments Experience with VoIP monitoring and troubleshooting tools Familiarity with CRM systems or third-party integrations Nice to have experience with Zoom Phone or Zoom Contact Center
Nawy is a proptech platform simplifying real estate buying in Egypt through data, technology, and end-to-end advisory services.
What you should know
100+ Real Estate Developers: Nawy works with 100+ developers across Egypt's real estate market.
Not just a platform!: Nawy offers multiple products like Nawy Now, Nawy Shares, and Nawy Unlocked, evolving beyond listings into a full-stack real estate solutions provider.
100% Real Transparency: Nawy was built to solve the lack of transparency in real estate buying.
How they work
Customer-first mindset — Simplifying complex decisions for buyers is at the core of everything.
Ownership — Teams are expected to take responsibility and drive outcomes.
Recent update
Nawy Shares is the first digital real estate platform in Egypt to formally begin the process of transitioning to a regulated investment model.. Following an announcement by the Financial Regulatory Authority FRA, we are proud to confirm that Nawy Shares is the first digital real estate platform in Egypt to formally begin the process of transitioning to a regulat…