Some people see customer questions as problems. You see them as opportunities—to connect, to help, and to make someone’s day a little brighter. And you can do it all in both French and English.We’re looking for a French-English Customer Support Representative to join our global team. You’ll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, guiding them through solutions, and making sure they walk away feeling supported and valued.In This Role, You WillRespond to customer inquiries in French and English via chat, email, and callsOffer step-by-step guidance to resolve technical or order-related issuesKeep accurate records of customer interactionsShare insights from customer feedback to improve our products and processesWork closely with a friendly, supportive remote teamWhat You Bring1+ year of remote/online experience in customer service or a similar role.Experience with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.Calm and solution-focused under pressure.Familiarity with E-Commerce and CRM systems is a plus.Fluent in French and English.What You'll Need to Work From HomeA laptop or desktop with an i5 processor or betterHigh-speed internet (25 Mbps or faster for both upload and download speed)A quiet workspace for callsWhy You’ll Love It HereFully remote—work from anywhereCompetitive pay with regular reviewsPaid time off for rest and rechargeMonthly health stipendBonuses based on performanceA team that values collaboration, growth, and respectReady to Join Us?If you’re ready to put your language skills to work helping people every day, click Apply Now and tell us why you’d be a great fit. We can’t wait to meet you!