Job Title: Account ManagerCompany: NutrifitsLocation: New Cairo, EgyptEmployment Type: Full-TimeDepartment: Sales & Business DevelopmentAbout NutrifitsNutrifits is a rapidly growing healthy food and beverage company focused on delivering premium nutrition-focused products with high standards of quality, branding, and customer experience. We are looking for a highly organized and commercially driven Account Manager to manage client relationships, support business growth, and ensure smooth coordination between clients and internal departments.Job SummaryThe Account Manager will be responsible for managing and growing relationships with existing and potential clients, ensuring high customer satisfaction, and supporting revenue growth across the company’s products and services.The role requires strong communication, sales, follow-up, and coordination skills, with the ability to handle multiple accounts, maintain long-term partnerships, and ensure smooth execution of client requirements from onboarding to delivery.The ideal candidate should have experience in food, FMCG, hospitality, retail, or B2B account management environments and possess a strong understanding of customer relationship management and commercial operations.Key Responsibilities Client Relationship ManagementBuild and maintain strong professional relationships with clients and key accounts.Serve as the main point of contact between clients and Nutrifits.Understand client needs, business goals, and operational requirements.Ensure high levels of client satisfaction and long-term retention.Handle client communications, follow-ups, and issue resolution professionally and efficiently.Account Growth & Business DevelopmentIdentify opportunities to grow existing accounts and increase sales volume.Support onboarding of new clients and business partners.Develop account growth strategies and maintain strong commercial relationships.Promote new products, offers, and services to existing accounts.Monitor client performance and identify opportunities for expansion.Sales Coordination & Order ManagementCoordinate client orders, product requests, pricing, and delivery schedules.Ensure smooth communication between clients and internal departments including:ProductionOperationsWarehouseLogisticsFinanceMarketingFollow up on order fulfillment and delivery timelines.Ensure accuracy of quotations, invoices, and account records.Reporting & Account AnalysisPrepare regular account performance reports and sales updates.Monitor sales targets, account profitability, and customer trends.Maintain accurate CRM and customer records.Analyze customer feedback and provide recommendations for improvement.Customer Service & Problem ResolutionHandle customer complaints and operational issues professionally.Coordinate corrective actions and ensure timely issue resolution.Ensure clients receive fast and effective support.Maintain strong after-sales communication and follow-up.Market & Competitive AwarenessMonitor market trends, customer behavior, and competitor activities.Provide feedback to management regarding market opportunities and customer needs.Support development of sales strategies and commercial initiatives.Internal CollaborationWork closely with:Sales teamMarketing departmentProduction & operationsFinance departmentCustomer serviceEnsure proper communication and alignment between all departments to achieve client satisfaction and operational efficiency.Required QualificationsBachelor’s degree in:Business AdministrationMarketingCommerceNutritionHospitalityOr related fieldExperience RequirementsMinimum 3–5 years experience in:Account ManagementKey AccountsClient RelationsSales CoordinationFMCG / Food & Beverage / Healthy Food sectors preferredRequired SkillsStrong communication and interpersonal skills.Excellent negotiation and relationship-building ability.Strong organizational and multitasking skills.Ability to work under pressure and manage multiple accounts.Strong problem-solving and follow-up skills.Commercial awareness and customer-focused mindset.Very good English communication skills.Strong Microsoft Office and reporting skills.Preferred Qualifications➕ Experience in healthy food, FMCG, or nutrition-related businesses.➕ Experience using CRM systems in Odoo.➕ Background in sales strategy or customer success is a plus.Key CompetenciesRelationship ManagementCommunication SkillsSales & NegotiationClient RetentionTime ManagementProblem SolvingTeam CoordinationCustomer Satisfaction FocusWhat We OfferCompetitive salary package (Basic and Commission).Professional and growth-oriented environment.Career advancement opportunities within a fast-growing company.Exposure to a dynamic food and wellness industry.