JOB PURPOSE:The Account Manager is responsible for managing client relationships, leading day-to-day operations, and ensuring the successful delivery of campaigns. Acting as the main point of contact for clients, the Account Manager balances strategic thinking with flawless project execution. This role might mentor junior team members and collaborate closely with internal departments to maintain high-quality standards, client satisfaction, and account profitability.DIMENSIONS:Financial: Responsible for input and monitoring of financial estimates, budgets, and profitability tracking for assigned accountsNon-Financial: Responsible for client servicing quality, internal coordination, and team development within assigned projectsRESPONSIBILITIES AND TASKS:Act as the focal point for assigned client accounts, leading day-to-day communication and ensuring alignment with client expectationsManage projects from briefing to delivery, including timelines, budgets, production, and reporting ensuring on-time and high-quality executionDevelop clear and insightful client briefs that translate marketing objectives into actionable plans for internal teamsLead the preparation and delivery of client presentations, ensuring strategic and creative clarityOversee social and digital content delivery, ensuring all materials adhere to approved calendars and brand guidelinesBuild and maintain strong client relationships based on trust, accountability, and value creationIdentify upselling and cross-selling opportunities in collaboration with senior managementPartner with strategy, creative, and media teams to deliver integrated campaigns and proactive recommendationsProvide strategic input in discussions related to market trends, audience insights, and competitive landscapesSupport quality assurance across all deliverables, reviewing materials before client submissionMentor Account Executives and Senior Account Executives, providing guidance, feedback, and development opportunitiesHandle conflict resolution and problem-solving within accounts to ensure smooth collaboration and client satisfactionReport on account financials as per agency processesWORK CONTACTS:Internal: Account Management, Strategy, Creative, Studio, Media, and Finance TeamsExternal: Clients, Production Houses, Suppliers, and External PartnersRequirementsJOB SPECIFICATIONS:Education: Bachelor's degree in Marketing, Advertising, Business, or a related fieldExperience: 4-6 years of experience in account management or client servicing, including managing medium-to-large accounts within an advertising or marketing agencySkillsQuality and DeliveryAbility to review and QA all deliverables for accuracy and brand alignmentAbility to maintain attention to detail under pressure and tight timelinesAbility to enforce process discipline across briefing, revisions, and approvalsClient and Strategic RelationshipsAbility to act as the main focal point for clients and manage expectationsAbility to build trust through reliability, responsiveness, and value creationAbility to spot upsell and cross-sell opportunities with senior guidanceStrategic and AnalyticalAbility to translate business and marketing objectives into clear briefsAbility to connect audience, market, and competitive insights to recommendationsAbility to align execution with the client's strategy and KPIsCommunication and PresentationAbility to lead external presentations with clarity and structureAbility to write concise briefs, contact reports, status updates, and proposalsAbility to handle difficult conversations with diplomacy and professionalismProject and Financial ManagementAbility to plan and manage timelines, scopes, resources, and dependenciesAbility to build estimates and track budgets, billing, and profitabilityAbility to maintain accurate documentation and forecasting per agency processesLeadership and Team DevelopmentAbility to coach AEs and SAEs, delegate tasks, and review outputsAbility to drive collaboration across strategy, creative, media, studio, and productionAbility to resolve issues and remove blockers to keep work movingPersonal AttributesStrong ownership mindset and accountability for outcomesHigh organization and prioritization in a fast-paced environmentProactive problem solving with a solution-first approachDigital and Social ExecutionAbility to oversee accurate and timely social posting against approved calendarsAbility to enforce platform best practices and brand guidelinesLanguages and ToolsFluency in English and Arabic, spoken and writtenProficiency with presentation, spreadsheet, and project management tools