Job DescriptionAnswering phone calls and clearly describing our clinic services to patientsAssisting patients to book, reschedule or cancel appointments as necessary.Processing deposit refunds where necessary in line with policies.Responding to emails from patients in a timely manner calling upon input from relevantmembers of staff where appropriate.Communicating with doctors and clinic staff about additional patients or cancelled patientsclearly and effectively.Providing doctors with documentation pertinent to booked appointments e.g. referral letters or previous clinic letters or scans.Sending patient ultrasound reports securely.Sending patient blood results securely.Processing referrals for CT scans, mammograms to elected clinics through in house processes.Channing up results with laboratory and liaising with patients to keep them informed.Keeping patient files up to date.Working with our booking system to make adjustments for doctors annual leave and absences.Creating accurate invoices for patients in a timely manner.Creating and posting accurate patient lists for clinic staff and all doctors.Processing insurance information and communicating with patients for outstanding information and payments sensitively.Assist the process for claiming from insurance companies.Assist the process for claiming from Embassies.Accounting responsibilities to aid the monthly payment of doctors and sonographers.Maintaining total confidentially of personal and financial data.Effectively communicating a handover to fellow team membersJob RequirementsExcellent patient/customer service skills and the ability to put the needs of the patient first.Basic knowledge of medical terminology to help assist patients with their concerns.Computer literacy to use word and excel, training will be offered for applications used in house.The ability to function well in a team to provide effective administrative support to the clinicand all members of staff.Excellent organizational and prioritization skills to ensure the clinic runs smoothly and allpatient needs are met in a timely manner.Compliance with our organizational medical confidentiality policies and dealing with patientsinformation in a sensitive way.Excellent spoken and written command of English with good spelling and grammar for typingclinical and administrative letters.