About Us JOB DESCRIPTION Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.Our EVP'sAt Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.Job DescriptionProcessing Assign daily requests within specified time frame considering the volume versus touch team for officers to ensure optimum utilization of the resources. Manage a team professionally and handle their queries promptly. Handle emails queries in a professional time and a manner. Ensure all the assigned requests through varies channel assigned and processed before cut-off time. Validate customers’ requests accurately and ensure requests are resolved on time to avoid escalation. Identify the risk of financial and non-financial activities and their impact in order to set precautious plan to prevent any mistake from happening Verify Officers’ work sheets to ensure that there is no mis-outs. Revie MIS tracker in addition to rejection tracker regularly. Monitor staff performance and provide performance appraisal monthly based on error tracker to enable smooth performance review discussions.Adherence to set policies and procedures Detect all internal errors on time and ensure timely escalation to the reporting manager to avoid any financial impact or breach of service level agreement with client banks/institutions. Timely escalation of potential or current audit risk to the reporting manager to ensure there are audit observations or financial loss. Control & monitor to ensure that there are no actions from the team which would lead to breach of confidentiality agreements with client banks/institutions. Compliance Verify the daily MIS updated by the team to ensure accuracy to avoid any mismatch in the unit capacity plan. Ensure compliance to all operating policies and laid down procedures so that there are no actions which would lead to breach of service level confidentiality agreements with clients. Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors. Performance Measures: SLA breaches (Internal/External). Client feedback. Financial loss. Audit observations. Team’s awareness on processes. Smooth performance review and discussions Responsibilities Education: Bachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System Good MS Office skills (Word & Excel) Very Good English communication skills (reading & writing) Experience 3-4 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector. 2-3 years experience in leadership or managerial role which is relevant to the position. Knowledge/Skills Technical skills: card management system Leadership skills: Ability to guide, coach communicate and manage team effectively Communication skills: Handle clients’ meeting, staff training and management discussion. Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.