Accor · Sharm el Sheikh, Egypt · Posted 2026-07-14
Company DescriptionSwissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.Join our motivated and vibrant Team and build your career with us.Job DescriptionWe are seeking a dynamic and customer-oriented Assistant Guest Relation Manager to join our team . In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Relation Manager in overseeing the daily operations of our hotel's front-of-house services.Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requestsAssist in optimizing hotel occupancy and room rates to maximize revenueHandle guest complaints professionally and effectively, ensuring prompt resolutionSupport the Guest Relation Manager in operating a highly proficient and productive guest services departmentConduct and assist in training programs for the Guest Service teamCollaborate with other departments to ensure seamless guest experiencesImplement and maintain standard operating procedures for the guest service departmentMonitor and improve systems and procedures to enhance operational efficiencyAssist in managing reservations and coordinating with housekeeping for room readinessContribute to sales efforts by promoting hotel services and special offersEnsure compliance with health and safety regulationsParticipate in departmental meetings and continuous improvement initiativesQualificationsProven experience in guest services or hospitality industry, preferably in a supervisory roleStrong understanding of hotel operations, including front desk, reception, cashiering, and reservationsExcellent customer service skills with a focus on guest satisfactionDemonstrated leadership abilities and experience in training and developing team membersStrong problem-solving skills and ability to handle guest complaints effectivelyProficiency in hotel management software and reservation systemsExcellent communication and interpersonal skillsAbility to multitask and work efficiently in a fast-paced environmentDetail-oriented with strong organizational skillsSales-oriented mindset with the ability to upsell hotel servicesFlexibility to work varying shifts, including weekends and holidaysKnowledge of health and safety regulations in the hospitality industryFamiliarity with the local area and attractions in Coimbatore is a plus
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Accor is a global hospitality group with over 5,600 properties and 45 brands ranging from luxury to economy. The company provides personalized services, residences, and resorts, focusing on delivering guest experiences and creating a positive local and global impact.
What you should know
Global Hotel Presence: Operates a diverse portfolio of over 45 hotel brands across 110 countries
360,000+ Heartists!: Employs a global team of more than 360,000 members known as Heartists
Under 35 Council: Maintains an internal executive committee specifically for employees under the age of 35
How they work
Be All You Are — A diverse and inclusive culture that celebrates autonomy, creativity, and individuality.
Grow & Create Your Path — A deeply ingrained culture of learning and development that provides boundless training and professional evolution opportunities.