Assistant Guest Relations Manager - Female German / French Speaker

Company DescriptionThe Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes Job DescriptionWe are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.Greet and welcome guests with warmth and professionalism, ensuring a positive first impressionAddress guest inquiries, concerns, and requests in German and French, providing timely and effective solutionsCoordinate with various departments to fulfill guest requests and resolve issues promptlyMaintain detailed guest records and documentation using property management systemsAssist in organizing guest activities, excursions, and special eventsProvide cultural orientation and local information to international guestsHandle guest complaints with empathy and professionalism, working toward satisfactory resolutionsSupport the Guest Relations Manager with administrative tasks, scheduling, and correspondenceEnsure compliance with company policies and hospitality standardsContribute to a welcoming environment that encourages guest loyalty and positive reviewsPerform other duties as assigned to support overall guest satisfaction objectivesQualificationsFluent proficiency in German and French (written and verbal); English proficiency requiredProven experience in guest relations, customer service, or hospitality industryExcellent interpersonal and communication skillsStrong organizational and time management abilitiesProblem-solving mindset with the ability to handle challenging situations calmlyCultural awareness and sensitivity to diverse guest backgroundsProficiency with guest management systems and Microsoft Office applicationsAbility to multitask and work efficiently in a fast-paced environmentProfessional demeanor with a friendly and empathetic approachFlexibility to work varied shifts, including weekends and holidays as requiredPreferred: Previous experience in a resort or hotel settingPreferred: Experience with multilingual guest services