Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.Job Description1- Operational Excellence & Quality Control• Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.• Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.• Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.• Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.2. Team Leadership & Talent Development• Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, • Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.• Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.3. Inventory Management & Cost Control• Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.• Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.• Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.4. Guest Experience• Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.• Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement. QualificationsEducation: Diploma or bachelor’s degree in hospitality management, Business Administration, or a related field. Experience: 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred. Additional InformationGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticWell-presented and professionally groomed at all times
Accor is a global hospitality group with over 5,600 properties and 45 brands ranging from luxury to economy. The company provides personalized services, residences, and resorts, focusing on delivering guest experiences and creating a positive local and global impact.
What you should know
Global Hotel Presence: Operates a diverse portfolio of over 45 hotel brands across 110 countries
360,000+ Heartists!: Employs a global team of more than 360,000 members known as Heartists
Under 35 Council: Maintains an internal executive committee specifically for employees under the age of 35
How they work
Be All You Are — A diverse and inclusive culture that celebrates autonomy, creativity, and individuality.
Grow & Create Your Path — A deeply ingrained culture of learning and development that provides boundless training and professional evolution opportunities.