Claims Processing & Validation: Review all claims escalated by the Call Center. Verify evidence (photos/videos), check warranty status, and validate the root cause.Operational Coordination: Act as the internal liaison. You will coordinate with:Warehouse: To check inventory for replacements.Logistics: To schedule pickups or deliveries of replacements.Technical/Repair Team: To schedule maintenance visits and verify technical reports.Resolution Decision-Making: Apply company policies to decide the final resolution (e.g., "This defect is manufacturing, approve replacement" or "This is misuse, offer paid repair").Case Tracking: Manage the status of every claim in the CRM. Ensure no case stays "Open" longer than the defined SLA (Service Level Agreement).Root Cause Reporting: Analyze data to identify recurring product issues and generate weekly reports for the Quality Control and Procurement teams.Resolution Closure: Finalize the paperwork for refunds or replacements, ensuring that the customer’s journey ends with a satisfied resolution. Education: Bachelor’s degree in Business Administration, Logistics, or Supply Chain is preferred. Experience: 2–3 years in Back Office Operations, Logistics, or Claims Management. (You need someone who understands systems and processes, not just talking). Technical Skills: Advanced Excel: Must be able to manage tracking sheets, pivot tables, and VLOOKUPs. CRM Expertise: Experience with customer management software is a must. Competencies: Analytical Thinking: The ability to spot discrepancies in reports or photos. Process-Oriented: Ability to follow SOPs (Standard Operating Procedures) strictly. Inter-departmental Communication: Must be able to push warehouse/logistics teams to meet deadlines without causing friction.
Ariika is an Egyptian furniture brand that designs manufactures and sells affordable lifestyle home products - controlling the process from concept to showroom floor.
What you should know
Student-Led Roots: Founded as a student-led project with an initial investment of EGP 3,000 to rent beanbags on a university campus
Dominant Market Leader: Held a 70% market share of the Egyptian beanbag industry within its first few years of operation
100-Employee Retail Powerhouse: Operates with a team of nearly 100 employees and manages three flagship stores across New Cairo and Sheikh Zayed
How they work
Design is only good if it sells — Aesthetic decisions are always made with a price tag in mind — beauty that misses the Egyptian market is a failed brief
End-to-end ownership — Teams run problems from root cause to resolution; handing off to another department is a last resort not a default