Banca Business Quality Analyst

The OpportunityThe Bancassurance Business Analyst is responsible for monitoring, analyzing, and enhancing the performance and quality of Bancassurance operations. The role supports business growth through portfolio analysis, performance reporting, process optimization, quality assurance, and collaboration with internal stakeholders and banking partners. The position plays a key role in driving operational excellence, ensuring regulatory compliance, and generating actionable business insights.Key ResponsibilitiesBusiness Performance & ReportingMonitor Bancassurance portfolio performance and prepare regular business reports, dashboards, and management presentations.Analyze sales, persistency, claims, and operational performance trends to identify opportunities and risks.Generate actionable insights to support business performance reviews, planning, and decision-making.Assist in budgeting, forecasting, and business planning activities.Quality Assurance & Process ImprovementConduct quality reviews of operational processes and identify areas for improvement.Support continuous improvement and automation initiatives to enhance efficiency and customer experience.Perform root cause analysis for operational issues, service gaps, and customer complaints, and recommend corrective actions.Maintain data accuracy and identify data integrity issues affecting business reporting.Operational Excellence & ComplianceMonitor service levels, turnaround times, and operational KPIs across Bancassurance operations.Ensure adherence to internal controls, quality standards, and regulatory requirements.Support the implementation and monitoring of governance and compliance processes.Stakeholder ManagementCoordinate with Sales, Operations, Finance, Compliance, and Banking Partners to support business objectives.Facilitate effective communication and collaboration across stakeholders to drive performance and service excellence.Required QualificationsBachelor's degree in Business Administration, Commerce, Finance, Economics, Statistics, or a related field.2-5 years of experience in Business Analysis, Quality Assurance, Operations, Bancassurance, or Financial Services.Strong analytical and reporting skills.Advanced Microsoft Excel and PowerPoint skills.Knowledge of Power BI is preferred.Strong communication and stakeholder management skills.Ability to work with large data sets and generate actionable insights.Preferred QualificationsAnalytical ThinkingAttention to DetailProblem SolvingQuality FocusCustomer OrientationPlanning & OrganizationCollaboration & TeamworkContinuous Improvement MindsetAbout MetLifeRecognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!