Company Description FlairsTech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to enhance processes and productivity. The organization attributes its growth and success to its people and focuses on creating an environment where talent can thrive and contribute to impactful projects.We are hiring a Bilingual Customer Support Agent to join our team for a travel agency account based in Maadi, Cairo.Job Responsibilities:Handle inbound calls and chats from customersAssist with travel-related inquiries (bookings, changes, cancellations, etc.)Provide accurate information and high-quality customer serviceEnsure customer satisfaction and resolve issues efficientlyRequirements:Fluency in French (spoken and written) is a mustEnglish proficiency at B2 level or higherPrevious experience in a travel account is requiredStrong communication and problem-solving skillsAbility to multitask and work under pressureWork Conditions:Rotational shifts: 5 working days, 2 days off (rotational)Hybrid working modelLocation: Maadi, Cairo