Job SummaryWe are seeking an experienced Outsourced Travel Advisor with expert-level proficiency in the Amadeus Global Distribution System (GDS). In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.Key ResponsibilitiesGDS Management: Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.Itinerary Building: Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.Changes & Refunds: Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.Customer Support: Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.Queue Management: Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.Compliance: Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.Requirements & QualificationsExperience: Minimum of 2–4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.Technical Skills: Advanced, hands-on proficiency in Amadeus GDS (cryptic/command-page proficiency is highly preferred over GUI-only).Industry Knowledge: Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.Language Proficiency: Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).Workspace Setup: Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).Preferred QualificationsOfficial Amadeus Certification.Experience handling premium, VIP, or corporate business travel accounts.Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.What We OfferCompetitive base salary with performance-based night-shift or weekend differentials.Comprehensive health, dental, and vision insurance packages.Opportunities for global account alignment and career path progression within the outsourcing framework.Paid training on client-specific software, internal tools, and specialized travel compliance.Job SummaryWe are seeking an experienced Outsourced Travel Advisor with expert-level proficiency in the Amadeus Global Distribution System (GDS). In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.Key ResponsibilitiesGDS Management: Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.Itinerary Building: Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.Changes & Refunds: Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.Customer Support: Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.Queue Management: Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.Compliance: Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.Requirements & QualificationsExperience: Minimum of 2–4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.Technical Skills: Advanced, hands-on proficiency in Amadeus GDS (cryptic/command-page proficiency is highly preferred over GUI-only).Industry Knowledge: Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.Language Proficiency: Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).Workspace Setup: Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).Preferred QualificationsOfficial Amadeus Certification.Experience handling premium, VIP, or corporate business travel accounts.Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.What We OfferCompetitive base salary with performance-based night-shift or weekend differentials.Comprehensive health, dental, and vision insurance packages.Opportunities for global account alignment and career path progression within the outsourcing framework.Paid training on client-specific software, internal tools, and specialized travel compliance.